My last blog, it turns out, was only chapter 1. In it I shared my Comcast adventure and frustration. Much to my surprise, an ESL manager from Comcast read the blog and posted a very friendly comment, with an apology and an offer to help if help was still needed. I followed his comment by emailing him to share more of my experience and he responded with some more information. I am grateful and impressed. Only time will tell if the changes and improvements he says Comcast is working on will make a difference. It would be wonderful if they do – for people like me and for them. So my hat is off to one motivated, responsible individual who really does care about his company and their customers. Now if only he had answered the phone when I called…Maybe next time!